Business & Administration NVQ Level 1, 2 & 3
Business and Administration NVQs are aimed at staff working in administration across all occupations and sectors of employment.
Level 1
The level 1 qualification is intended for individuals whose role involves carrying out routine administrative activities requiring a high level of supervision. The individual will be working as part of a team and will be providing support to colleagues, customers and clients. The individual's work situation will provide the opportunity to be involved in a range of administration activities. For example: welcoming visitors, handling mail, using office equipment, storing and retrieving information. To achieve the full award, candidates must complete four units, including two mandatory units and two optional units.
Level 2
The level 2 qualification is intended for individuals, whose role involves carrying out a broad range of administrative activities, requiring a limited amount of supervision and working with some autonomy. The individual will be working as part of a team ensuring the provision of information and resources to others. The individual's work situation will provide the opportunity to be involved in a range of administration activities. For example: managing customer relations, managing diary systems, organising business travel and accommodation, organising and supporting meetings, using various software, preparing text from a variety of sources. To achieve the full award, candidates must complete five units, including two mandatory units and three optional units.
Level 3
The level 3 qualification is intended for individuals whose role involves carrying out administrative duties with a considerable amount of responsibility and autonomy. The individual will be contributing to the development and implementation of administrative services within the organisation, and have a substantial amount of administrative experience. Their administrative duties will include: supervising an office facility, managing and evaluating customer relations, monitoring information systems, running projects, planning, organising and supporting meetings, making presentations, using various software, planning and implementing innovation and change, providing leadership, preparing text from a variety of sources. To achieve the full award, candidates must complete six units, including two mandatory units and four optional units.
