Who We Are
What Can You Expect From Us
We want to give you the very best service we can. We try to do this by:
- Giving you individual attention
- Listening to you
- Responding to any queries promptly and accurately
- Doing what we say we will and if we have any difficulties doing this, letting you know as soon as possible
- Giving you regular feedback on your progress at work and towards your qualification
- Treating everyone with respect regardless of differences in ethnic origin, gender, religion, culture, age, disability and sexual orientation
- Respecting your confidentiality and not giving any information about you to a third party without your permission
- Giving you the opportunity to comment on the services we provide through reviews and learner questionnaires
- Welcoming complaints or suggestions about our services. Please ask for a compliment /complaint form. We promise to respond to any complaints within a week of receiving the complaint
We Want To Work Together With You To Help You Succeed
You can do your bit by:
- Attending regularly and on time
- Showing commitment to your training
- Taking responsibility for organising your own learning
- Taking opportunities that are made available to you
- Treating other learners and staff with respect
- Using safe working practices both at work and in the Centre to ensure your own safety and that of others
- Taking good care of all clothing and equipment you are issued with or have use of
- Letting us know if you need to be absent or are ill. Please let us know by 8.30 am so we have time to inform your employer
- Behaving responsibly at all times.
Our commitment is to work with local employers, other statutory and voluntary agencies including Connexions and the Local Learning and Skills Council to provide quality training and support for people 16 – 24 years on our courses in Nuneaton, Bedworth and North Warwickshire.
If you have a problem or a complaint please discuss it with us – we want to do the best we can to help you and always welcome advice on how to do it better.
If you are not happy with the way we deal with your problem you can contact the following agencies:
If the problem is to do with training – Contact the Local Learning and Skills Council on 084 5019 4156
If the problem is to do with information, advice, and guidance – Contact the Guidance Council on 019 2687 8341
What We Can Do For You
We offer quality work based learning, leading to achievement of National Vocational Qualifications in your chosen work area and valuable experience.
When you first come to us we will have an informal chat to see if we can help you. If you cannot or do not want to come on one of our courses we will help you get in touch with somebody who can help you achieve your career aims
We will ensure that an appropriate assessment of your training needs is agreed with you and given to you in writing at the start of your vocational training course programme and the results of any test that you have done will be explained to you.
We will provide you with details of advantages and disadvantages of different work areas, our programmes, qualifications, and opportunities for progression, opportunities available at colleges or other Training Providers and local employment opportunities.
Throughout your stay on one of our programmes you will receive regular assessment, support and reviews from a named tutor.
If you are on our E2E programme you will be given a mentor, with whom you will have weekly sessions.
You will be provided with any personal protective equipment you are required by law to use free of charge.
Your hours of work, holidays, arrangements for payments, discipline and grievance procedures will be explained to you and given to you in writing.
We can give you extra support for any special needs identified in your initial assessment and if we do not have the expertise to help you we have a bank of services you can use.
You will receive training from qualified and experienced staff in a safe and properly equipped training and working environment.
Nuneaton Training Centre is funded to deliver training by Coventry and Warwickshire Learning and Skills Council and this means some statistical information about you will have to be submitted to them but we will ensure your confidentiality is respected.
How To Contact Us
You can drop in to see us at any time we are open, someone will always be available to talk to you. If you need more detailed advice or information we will make an appointment for you to speak to someone who can give you the help and information you need.
Contact Us
